Unisys/Microsoft New York Executive Dinner
Wed, Apr 29
|The Palm – New York
Beyond the Ticket: Turning Knowledge into Your Service Desk’s Most Profitable Asset
Time & Location
Apr 29, 2026, 6:00 PM – 9:00 PM
The Palm – New York, 250 W 50th St, New York, NY 10019, USA
About The Event
In an era of rapid AI adoption, the difference between a high-performing service desk and a cost center is knowledge. Yet, most organizations are struggling to turn their data into a strategic asset.
What if your IT team could solve issues before your employees even notice them? For too long, we've been stuck in a cycle of tickets and fixes. But the age of reactive IT is over. Success is no longer measured in uptime—it's measured in the uninterrupted flow of great work.
Join us to discover how to build an intelligent workplace that anticipates needs and eliminates friction. We'll show you how a smart blend of AI and genuine human expertise creates an environment where people can thrive and business grows. This is your playbook for turning your digital workplace into your company’s biggest competitive advantage.
In this session, we go Beyond the Ticket to explore:
The ROI of Knowledge: How smart organizations are cashing in on Knowledge Management to drive measurable business returns.
AI Readiness: Why your "Next-Gen" service desk will…